Refund policy
At KeyTrove, customer satisfaction is important to us. We offer a 30-day free return and refund policy for eligible purchases.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally:
- Be returned in substantially the same condition in which it was received.
- Include original accessories or components supplied with the product, where applicable.
- Not show damage caused by misuse, improper handling, or unauthorized modification.
- Be accompanied by reasonable proof of purchase.
Please contact support@KeyTrove.store before returning an item.
Free Returns
Eligible returns under our 30-day policy are provided free of charge.
Our support team will provide the appropriate return instructions. Please do not send products to an address without first contacting us, as the appropriate return location may depend on the order.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging where appropriate
We will review the request and provide an appropriate solution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Processing times after a refund has been issued may vary depending on your bank, card provider, or payment processor.
Exchanges
If you would like a different product, please contact our support team. Depending on availability and circumstances, we may arrange an exchange or recommend returning the original item and placing a new order.
Contact
For return and refund assistance:
Email: support@KeyTrove.store
Phone: 2534599424
Address: 139 Kent St, Millers Point NSW 2000, Australia
Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.