Shipping policy

At KeyTrove, we aim to make receiving your favorite charms and accessories simple and convenient.

Free Worldwide Shipping

We provide free shipping worldwide on orders placed through KeyTrove.store.

No minimum purchase is required unless a specific promotion states otherwise.

Estimated Delivery

Our standard estimated delivery timeframe is:

7–10 days

Delivery time begins after the order has been processed and handed to the applicable shipping provider.

Please note that delivery times are estimates rather than guaranteed arrival dates.

Order Processing

Orders are prepared and processed as quickly as reasonably possible. Processing may take longer during weekends, public holidays, major promotions, or unusually high order volumes.

International Orders

We ship internationally. Depending on the destination, packages may be subject to customs procedures or local import requirements.

Any mandatory taxes, duties, or fees will be handled according to applicable law and the information presented during checkout where relevant.

Delivery Delays

Although most orders should arrive within the estimated timeframe, delays may occasionally occur due to circumstances such as:

  • Carrier disruptions
  • Customs inspections
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Events outside our reasonable control

If your order appears significantly delayed, contact us at support@KeyTrove.store.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

If you notice an error after placing an order, contact us as quickly as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact our customer support team with your order information. We will review the situation and help determine an appropriate resolution.

Shipping Support

Email: support@KeyTrove.store
Phone: 2534599424
Address: 139 Kent St, Millers Point NSW 2000, Australia